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  • Why am I limited in my purchases?

    Published in Buy

    This article covers the following topics: Why are there purchase limits? How is it possible to remove these limits? Why are there purchase limits? The limits are intended to protect you personall...

    Users who found it helpful : 128 of 252 Read the article
  • I have mistakenly indicated that I received some items, how can I go back?

    Published in Buy

    If you have erroneously indicated that you have received an item, the transaction will show up under the tab “Received” of your purchases page and the “Item received” icon will be checked. To no lo...

    Users who found it helpful : 28 of 31 Read the article
  • Opening a dispute with my seller

    Published in Buy

    If you face difficulties with your seller, you can initiate a dispute. This functionality enables members to resolve their misunderstandings and provides them with an opportunity to express their p...

    Users who found it helpful : 68 of 99 Read the article
  • I have not heard from my seller

    Published in Buy

    Sellers can set up their account to allow buyers to pay without waiting for a payment request.However, some sellers prefer to send their payment requests. This article covers the following two case...

    Users who found it helpful : 16 of 22 Read the article
  • What should I do if I don't receive a payment request?

    Published in Buy

    Sellers can configure their account to enable buyers to pay them without waiting for a payment request.However, some sellers prefer to send their payment requests. This article covers the following...

    Users who found it helpful : 18 of 24 Read the article
  • I didn’t receive my lot. What should I do?

    Published in Buy

    Delcampe lets you initiate a dispute if you don’t receive your lot after paying the seller.When you initiate a dispute you will be in direct contact with the seller.The Delcampe Team will only be i...

    Users who found it helpful : 26 of 44 Read the article
  • The lot received doesn't match what I purchased

    Published in Buy

    Delcampe provides the option of initiating a dispute if the lot you receive doesn’t match its description.When you open a dispute, you will be in direct contact with your seller.The Delcampe Team w...

    Users who found it helpful : 12 of 15 Read the article
  • I received a negative feedback from my seller

    Published in Buy

    Delcampe lets you initiate a dispute if you receive a feedback which you believe is unjustified.When you open a dispute, you will be in direct contact with your seller.The Delcampe Team will only b...

    Users who found it helpful : 4 of 7 Read the article
  • I won a sale and my seller's account is suspended or closed

    Published in Buy

    This article covers the following topics: My seller’s account is suspended. My payment has not been sent My seller’s account is suspended. My payment has been sent My seller’s account is closed. M...

    Users who found it helpful : 11 of 17 Read the article
  • How to put a seller on the blacklist

    Published in Buy

    When you put a seller on the blacklist, you will no longer see the items they put up for sale. There are several options open to you: Via the “My blacklists: sellers" page Via a search or category...

    Users who found it helpful : 9 of 28 Read the article
  • How can I translate a text?

    Published in Buy

    The Delcampe website offers you a direct access to collectibles from all over the world. You will sometimes notice descriptions of items in a different language than yours. This is why an automatic...

    Users who found it helpful : 3 of 3 Read the article
  • Cancel my bid/my purchase

    Published in Buy

    This article covers the following topics: Cancel a bid placed on an ongoing auction Cancel your purchase for a fixed-price sale or a completed auction Cancel a bid placed on an ongoing auction If...

    Users who found it helpful : 71 of 136 Read the article
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