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Balance and administration

  • How do I know if I have a Mangopay account?

    Published in Payments

    Every member who lives in a country where Mangopay offers its services* has now a Mangopay account. To find out if your Mangopay account is open, go to your Payments page.If this page shows an avai...

    Users who found it helpful : 3 of 9 Read the article
  • Credit my balance

    Published in Payments

    Several payment methods are available to add money to your Mangopay account: credit card, Maestro card (in some countries), direct payment (these differ depending on your country) or bank transfer....

    Users who found it helpful : 3 of 44 Read the article
  • How do I add my bank card to Mangopay?

    Published in Payments

    You can link a bank card to Mangopay. This enables you to pay the seller immediately or to add money directly to your account. This provides a time savings compared to a credit via bank transfer (w...

    Users who found it helpful : 11 of 78 Read the article
  • Adding money using a card or a direct payment method

    Published in Payments

    If you would like to make a payment by card but have not yet linked it, please read the article "I want to pay with my bank card. What should I do?". To add money  Go to "Manage: Add money" Select...

    Users who found it helpful : 2 of 13 Read the article
  • Crediting my balance by bank transfer

    Published in Payments

    If you wish to credit your account by bank transfer for the 1st time time, please follow the instructions below. Please note that the possibility to credit your wallet by bank transfer is only avai...

    Users who found it helpful : 15 of 48 Read the article
  • I want to recover my balance. What should I do?

    Published in Payments

    To withdraw money from your balance and transfer it to your bank account, your identity must be verified and you must have added your bank account in the "Payments” tab. If you haven’t done this ye...

    Users who found it helpful : 12 of 33 Read the article
  • I want to get my balance back, how can I add my bank account?

    Published in Payments

    If you have a positive balance on your account, under the "Payments" tab, you can request a transfer to your bank account. In this case, you will be asked to link your bank account by entering your...

    Users who found it helpful : 2 of 6 Read the article
  • How to pay the fees due to Delcampe ?

    Published in Payments

    You can pay most of the fees owed to Delcampe via your fee history: Renewals Advertising As soon as a debit appears in your fee history, you are asked to make payment of the amount requested. A p...

    Users who found it helpful : 4 of 14 Read the article
  • Where can I find a list of my payments?

    Published in Payments

    The different payments you have made or received through the website are listed in the same dashboard. To access payment details Go to "Payments: History"Within the table, you can sort your payme...

    Users who found it helpful : 0 of 2 Read the article
  • How do I refund my buyer?

    Published in Payments

    The tab "Payments" lists the payments received via the payment methods available on the website: PayPal and Mangopay (depending on the methods activated). Both PayPal and Mangopay provide several e...

    Users who found it helpful : 4 of 15 Read the article
  • My seller has refunded my payment. Where can I see this amount?

    Published in Payments

    If you paid your seller via one of the methods linked to Mangopay, they are able to refund you (completely or partially) from Delcampe. Whatever the method, you will see a line showing the refund r...

    Users who found it helpful : 1 of 3 Read the article
  • I am a professional seller: How do I refund a payment including import fees ?

    Published in Payments

    The tab "Payments" lists the payments received via the payment methods available on the website: PayPal and Mangopay (depending on the methods activated). Both PayPal and Mangopay provide several e...

    Users who found it helpful : 0 of 2 Read the article
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