As a seller, the balance you have in the Payments tab can be transferred to your bank account. To ensure the transfer is secure, we must first verify your identity.
This identity verification is carried out via a secure interface provided by our payment partner Mangopay. This is a regulatory requirement imposed on financial institutions, aimed in particular at combating fraud and identity theft.
To verify your identity, you must have a smartphone.
This article covers the following topics:
How do I verify my identity?
I have a personal account
- Go to the “Identity verification” page
- Select your country of residence or the country that issued your identity document
- Select the identity document you are going to send (depending on your country of residence, you may be required to submit an identity card, passport, driving licence or another official document with a picture recognised by the relevant authorities).
- Upload your identity document
- If you’re using your smartphone, take a photo of your face to confirm your identity
If you’re on your computer, a QR code should appear on the screen so that you can complete this step using your smartphone.
ℹ️ Verification time
Once your verification is complete, our secure payment partner will review your application. This step may take up to 5 working days. You will receive an email as soon as it is complete.
I have a business account
- Go to the “Identity verification” page
- Click on Verify my identity
- Enter and verify your business details
- Upload the requested business documents
- Select your country of residence or the country that issued your identity document
- Upload your identity document
- If you’re using your smartphone, take a photo of your face to confirm your identity
If you’re on your computer, a QR code should appear on the screen so that you can complete this step using your smartphone.
ℹ️ Important information
- If you represent a company, each ultimate beneficial owner (UBO) must upload a form of identification and complete a facial verification using their smartphone.
- Once your verification is complete, our secure payment partner will review your application. This step may take up to 5 working days. You will receive an email as soon as it is complete.
I’m having trouble verifying my identity
If your identity verification is declined, you will be notified by email.
To find out why your documents were rejected:
- Go to the “Identity verification” page
- Check the table in the ‘Rejected document(s)’ section. The reason for the rejection of your document is shown in the ‘Reason’ column.
- Upload a new document for each type of document that has been rejected. Further down the page, you will find a section where you can upload each of the relevant documents again.
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