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Solve buying issues

  • How can I cancel my bid or my purchase?

    Published in Buy

    If you have placed a bid by mistake, you can withdraw it under certain conditions. If all the conditions are met, you can cancel your bid easily on the item page. The following criteria have to be ...

    Users who found it helpful : 27 of 114 Read the article
  • I am past the deadline to cancel my bid, what should I do?

    Published in Buy

    The seller will have to cancel the sale on the website. They have the right to evaluate you negatively, as the sales contract has been breached. If you have placed a bid by mistake but are unable t...

    Users who found it helpful : 19 of 45 Read the article
  • Why am I limited in my purchases?

    Published in Buy

    This article covers the following topics: Why are there purchase limits? How is it possible to remove these limits? Why are there purchase limits? The limits are intended to protect you personall...

    Users who found it helpful : 151 of 325 Read the article
  • I have mistakenly indicated that I received some items, how can I go back?

    Published in Buy

    If you have erroneously indicated that you have received an item, the transaction will show up under the tab “Received” of your purchases page and the “Item received” icon will be checked. To no lo...

    Users who found it helpful : 38 of 42 Read the article
  • Opening a dispute with my seller

    Published in Buy

    If you face difficulties with your seller, you can initiate a dispute. This functionality enables members to resolve their misunderstandings and provides them with an opportunity to express their p...

    Users who found it helpful : 85 of 134 Read the article
  • What should I do if I don't receive a payment request?

    Published in Buy

    An item purchased can only be paid for if you have received a request for payment from your seller. The seller has 7 days from the end of the sale to send the payment request.Until you receive it, ...

    Users who found it helpful : 35 of 46 Read the article
  • I didn’t receive my lot. What should I do?

    Published in Buy

    Delcampe lets you initiate a dispute if you don’t receive your lot after paying the seller.When you initiate a dispute you will be in direct contact with the seller.The Delcampe Team will only be i...

    Users who found it helpful : 52 of 89 Read the article
  • The lot received doesn't match what I purchased

    Published in Buy

    Delcampe provides the option of initiating a dispute if the lot you receive doesn’t match its description.When you open a dispute, you will be in direct contact with your seller.The Delcampe Team w...

    Users who found it helpful : 17 of 25 Read the article
  • I received a negative feedback from my seller

    Published in Buy

    Delcampe lets you initiate a dispute if you receive a feedback which you believe is unjustified.When you open a dispute, you will be in direct contact with your seller.The Delcampe Team will only b...

    Users who found it helpful : 8 of 14 Read the article
  • I won a sale and my seller's account is suspended or closed

    Published in Buy

    This article covers the following topics: My seller’s account is suspended. My payment has not been sent My seller’s account is suspended. My payment has been sent My seller’s account is closed. M...

    Users who found it helpful : 22 of 32 Read the article
  • How to put a seller on the blacklist

    Published in Buy

    When you put a seller on the blacklist, you will no longer see the items they put up for sale. There are several options open to you: Via the “My blacklists: sellers" page Via a search or category...

    Users who found it helpful : 10 of 32 Read the article
  • How can I translate a text?

    Published in Buy

    The Delcampe website offers you a direct access to collectables from all over the world. You will sometimes notice descriptions of items in a different language than yours. This is why an automatic...

    Users who found it helpful : 3 of 3 Read the article
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