Opening a dispute with my seller

If you experience any issues with a seller, you can open a dispute to try to reach a direct resolution. This process allows you to clearly explain your situation and find an amicable solution.
 

Possible reasons for opening a dispute

• Item paid not received*
• Item does not match the description* 
• Unjustified negative feedback
• No response from the seller

How to open a dispute

1. Go to the "My purchases" page 
2. Find the payment request linked to the item(s) concerned, then click on the "More" button 
3. In the “Reason for the dispute” section, choose the reason that applies to your case 
4. Select only the item(s) for which you want to open a dispute
5. Add a short explanation. If necessary, you can also attach one or more images
6. Click on "Open the dispute" to confirm your request

If there is no response or disagreement

If the seller does not respond or no agreement is reached, you can request Delcampe’s intervention using the "Request mediation" button. 

This button becomes available:

• after two exchanges, or
• after 14 days without a response from the seller.

Timeframe to open a dispute 

A dispute can be opened between 7 and 90 days after the sale is closed.

 

*not available if the item was paid via PayPal