How to buy?
What shipping charges do you have to pay when you make a purchase?
How to buy
How to use the search function?
Buying an item
Place a bid
See all 18 articles
Questions about a sale?
Contact a seller
Ask a question about a sale
What does the term “private” mean for a sale?
Ask a question
Recommend an item to another member
Sharing a sale on social networks
See all 7 articles
Payment & management of my purchases
How do I manage my purchase tracking?
How to pay your seller
How to recover the information needed to pay for your purchase
How do I export my purchases?
View my purchase statistics
View my purchased items
See all 9 articles
Favorites & watched items
My watching list
Add or delete an email alert for a favourite
Add or delete a reminder for a watched item
How can I distinguish between a sale organised by an Auction House and a Marketplace sale?
How can I buy an item from an auction house ?
My bids on Auction houses catalogues
Solve buying issues
Why am I limited in my purchases?
How to no longer mark items as “Received”
Opening a dispute with my seller
I have not heard from my seller
What should I do if I don't receive a payment request?
I didn’t receive my lot. What should I do?
See all 12 articles
Powered by Zendesk