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Buy

How to buy?

  • What shipping charges do you have to pay when you make a purchase?
  • How to buy
  • Buying an item
  • How to use the search function?
  • How to buy an item at auction?
  • How to buy a fixed-price item?
See all 18 articles

Questions about a sale?

  • Contact a seller
  • Ask a question about a sale
  • Ask a question
  • Recommend an item to another member
  • Sharing a sale on social networks
  • How can I report a sale?

Payment & management of my purchases

  • How do I manage my purchase tracking?
  • How to pay your seller
  • How to recover the information needed to pay for your purchase
  • How do I export my purchases?
  • View my purchase statistics
  • View my purchased items
See all 9 articles

Favorites & watched items

  • My watching list
  • Add or delete an email alert for a favourite
  • Add or delete a reminder for a watched item

Auction Houses

  • How can I distinguish between a sale organised by an Auction House and a Marketplace sale?
  • How can I buy an item from an auction house ?
  • My bids on Auction houses catalogues

Solve buying issues

  • How can I cancel my bid or my purchase?
  • I am past the deadline to cancel my bid, what should I do?
  • Why am I limited in my purchases?
  • I have mistakenly indicated that I received some items, how can I go back?
  • Opening a dispute with my seller
  • What should I do if I don't receive a payment request?
See all 12 articles
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