How to cancel an unpaid sale?

If your buyer has not paid for their purchase, you can cancel the sale directly from your account. This cancellation must be made within a maximum of 90 days from the closing date of the sale.

If you have several sales from the same buyer to cancel, we invite you to read the article "How to cancel an unpaid payment request?"

To cancel an unpaid sale

1. Go to "My sold items" and find the invoice that you want to cancel.
2. Click on  "More"
3. Click on "Cancel the sale"
4. Choose between a neutral feedback (comment only) or a negative feedback (0% or 25%) from the drop-down menu and enter a comment.
5. Enter the reason for your cancellation request
6. Click on "Confirm request" 
7. A confirmation of your request will appear on your screen. This is visible in your "Cancelled sales".

Tip: if you wish to put the cancelled item back on sale, please read "I cancelled a sale, how do I relist the item?".