How to cancel an unpaid payment request?

If your buyer has not paid for the items grouped in a payment request, you can easily cancel the request from your account. This cancellation must be made within a maximum of 90 days after the closing date of the sales.
If some of the sales included in the request are older, they cannot be cancelled.

To cancel an unpaid payment request

1. Go to the page "My sold items" and find the payment request you want to cancel
2. Click on "More"
3. Click on "Request cancellation of the payment request"
4. Choose between a neutral feedback (comment only) or a negative feedback (0% or 25%) from the drop-down menu and enter a comment
5. Enter the reason for your cancellation request
   Your rating and your cancellation request will apply to all items that were closed less than 90 days ago.
6. Click on "Confirm request" 
7. A confirmation of your request will appear on your screen. The items for which a cancellation has been requested will appear in your "Cancelled sales"

Tip: if you wish to relist any of the cancelled items, please see "I cancelled a sale, how do I relist the item?".