If you experience any issues with a buyer, you can open a dispute to try to reach a direct resolution. This process allows you to clearly explain your situation and find an amicable solution.
⚠️ The Delcampe team is only informed of your dispute if you request mediation.
Possible reasons for opening a dispute
- Payment not received
- Unjustified negative feedback
- No response from the buyer
How to open a dispute
- Go to the "My sold items" page
- Find the payment request linked to the item(s) concerned, then click on the "More" button
- In the “Reason for the dispute” section, choose the reason that applies to your case
- Select only the item(s) for which you want to open a dispute
- Add a short explanation. If necessary, you can also attach one or more images
- Click on "Open the dispute" to confirm your request
If there is no response or disagreement
If the buyer does not respond or no agreement is reached, you can request Delcampe’s intervention using the "Request mediation" button.
This button becomes available:
- after two exchanges, or
- after 14 days without a response from the buyer.
Timeframe to open a dispute
A dispute can be opened between 7 and 90 days after the sale is closed.
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