If you face difficulties with your buyer, you can initiate a dispute. This functionality enables members to resolve their misunderstandings and provides them with an opportunity to express their point of view.
When you initiate a dispute, you will be in direct contact with the buyer.
The Delcampe Team will only be informed of the dispute and of your need for assistance if you request mediation.
By default, opening a dispute applies to the entire payment request. Please select only the item(s) for which you wish to open a dispute.
As a seller, you can select one of following reasons for initiating a dispute:
- Payment not received
- Unjustified negative feedback
- No response from the buyer
To open a dispute
- Go to the “My sold items” page
- Find the payment request related to the item(s) for which you wish to open a dispute, click on “More” next to this request
- Click on “Open a dispute”
- A new page is displayed. Select only the item(s) for which you wish to open a dispute
- In the drop-down menu under “Reason for the dispute”, choose the reason for your dispute from the list of reasons for opening a dispute
- Enter a short explanation. If necessary add one or more images
- Click on "Open a dispute"
If the buyer doesn’t respond or you receive an answer but can’t reach an agreement, you can request intervention by Delcampe via the "Request mediation" button. This button will be displayed after two exchanges, or after 14 days when no answer is received from the buyer.
A dispute can be opened minimum 7 days and maximum 90 days after the close date of the sale.