I received a negative feedback from my buyer

Delcampe lets you initiate a dispute if you receive a feedback you believe is unjustified.
When you open a dispute, you will be in direct contact with your buyer.
The Delcampe Team will only be informed of the dispute and that you need help if you request mediation.

By default, opening a dispute applies to the entire payment request. Please select only the item(s) for which you wish to open a dispute.

A feedback can only be withdrawn during a four-month period after the date on which the sale closes.

To open a dispute

1. Go to the “My sold items” page
2. Find the payment request related to the item(s) for which you wish to open a dispute, click on “More” next to this request
3. Click on “Open a dispute”
4. A new page is displayed. Select only the item(s) for which you wish to open a dispute
5. In the drop-down menu under “Reason for the dispute”, choose “Unjustified negative feedback” as the reason for the dispute
6. Enter a short explanation. If necessary add one or more images
7. Click on "Open a dispute"

If the buyer doesn’t respond within seven days, the negative feedback you received will be automatically withdrawn and the dispute closed.
If your seller answers you but you can’t reach an agreement, you can ask Delcampe to intervene via the "Request mediation" button. The button will either appear after two exchanges or after 14 days.

The time-frame for initiating a dispute is seven days and 90 days maximum after the date the sale is closed.