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Managing my sales

  • Modifying a sale

    Published in Sell

    As long as no bid is placed, you can change all the settings of an ongoing sale. To modify a sale Go to the item page Click on "Modify" on top of the page On this new page, similar to the selling ...

    Users who found it helpful : 2 of 20 Read the article
  • How can I set up lower offer settings?

    Published in Sell

    Would you like to decide whether your buyers can make lower bids, and if so, from what amount and up to what percentage?This video tutorial will guide you step by step on how to activate and config...

    Users who found it helpful : 4 of 13 Read the article
  • I received a lower bid. Whan can I do?

    Published in Sell

    This article is currently being updated. The information it contains may no longer be accurate.Thank you for your understanding. As a seller, you are likely to receive lower bids from members of th...

    Users who found it helpful : 8 of 30 Read the article
  • I received a lower grouped bid. What can I do?

    Published in Sell

    This article is currently being updated. The information it contains may no longer be valid.We thank you for your understanding. As a seller, you are likely to receive lower grouped bids from membe...

    Users who found it helpful : 5 of 19 Read the article
  • I want to apply discounts to my items, how do I do this?

    Published in Sell

    Store Deals allow sellers subscribed to Store Plus to create discounts on all or part of their store for a maximum duration of one month.The items affected display a discount badge and are easy to ...

    Users who found it helpful : 2 of 8 Read the article
  • Applying a fee template to my ongoing sales

    Published in Sell

    This service is available to all sellers and will enable you to apply a fee template, regardless if they are already associated with a template. You can decide to apply a specific fee template to a...

    Users who found it helpful : 2 of 9 Read the article
  • Closing a sale without bids

    Published in Sell

    If you want to close a sale which does not have any bids, you can close it immediately. To close a sale without bids Go to the item page Click on "Close" at the top right of the page Click on "Con...

    Users who found it helpful : 1 of 4 Read the article
  • Closing a sale with bids earlier

    Published in Sell

    If you want to close a sale with bids, there are three important points to consider:1. Where the remaining time is more than 24 hours, it is possible to request early closure of a sale with bids, b...

    Users who found it helpful : 15 of 25 Read the article
  • Closing several sales simultaneously

    Published in Sell

    If you want to close several sales, it is possible to close them all at once. To close several sales simultaneously Go to "My ongoing sales" Select the sales to be closed by checking the correspon...

    Users who found it helpful : 1 of 4 Read the article
  • Transferring sales from one account to another

    Published in Sell

    You have the possibility of transferring ongoing sales without bids to the seller account you wish to keep, thanks to Store Plus.You can then import them into the main account using the Easy Upload...

    Users who found it helpful : 0 of 2 Read the article
  • How can I sort my sales listings?

    Published in Sell

    This article explains how to sort your sales listings. You can sort your items on the following pages: your ongoing sales your ongoing sales with bids your lower bids received your grouped bids re...

    Users who found it helpful : 0 of 7 Read the article
  • Restart a sale

    Published in Sell

    This article explains how to restart sales that have been closed without a buyer via: “My unsold items: Closed” page The sales page Via “My unsold items: Closed” page Go to “My unsold items: Clo...

    Users who found it helpful : 3 of 18 Read the article
  • How to create a similar sale?

    Published in Sell

    This articles explains how to create a similar sale from: your sold items the item page From your sold items Go to "My sold items " Find the sale you would like to replicate Click on "More" and ...

    Users who found it helpful : 1 of 4 Read the article
  • View my sales statistics

    Published in Sell

    View your sales statistics by selecting your period from the scrolling menu. Several options are available, including the personalized period. It enables you to configure a date range. The page al...

    Users who found it helpful : 3 of 19 Read the article
  • I cancelled a sale, how do I relist the item?

    Published in Sell

    This article explains how to relist an item whose sale has been cancelled: from your sold items from the item's page From your sold items Go to the page "My sold items " Find the cancelled item...

    Users who found it helpful : 20 of 41 Read the article
  • How can I give my buyer a feedback?

    Published in Sell

    You can rate a transaction by giving your buyer a score of 100%, 75%, 50%, 25% or 0%. You can also choose “Comment only”, a neutral rating that does not affect the seller’s average. This average he...

    Users who found it helpful : 7 of 13 Read the article
  • How can I modify the feedback I gave to my buyer?

    Published in Sell

    You can modify a feedback only if: you are still within 90 days after the sale was closed; you increase the rating or switch to “Comment only”.Examples: from 50% to 100%, or from 100% to “Comment o...

    Users who found it helpful : 3 of 19 Read the article
  • I can’t modify a feedback I gave, why?

    Published in Sell

    If you have given a feedback and you do not have the possibility to modify it, this may be because:  the feedback is linked to a sale that ended more than 90 days ago: in this case, you cannot make...

    Users who found it helpful : 20 of 46 Read the article
  • How do I export my sales?

    Published in Sell

    The export of sold, ongoing or unsold items is only available to members with a Store Plus membership You can export the items on the following pages: your sold items your history of sold items y...

    Users who found it helpful : 2 of 6 Read the article
  • View my items for sale

    Published in Sell

    There are several ways to see your items for sale. Via the store Via the “My items for sale: In progress” page   Via the store Click on "Sell" Click on "See my store" Tip: if your nickname is ...

    Users who found it helpful : 0 of 1 Read the article
  • Receive a lower bid

    Published in Sell

    In "My items for sale: Lower bids received", click on the "Answer" button. You can either : Accept the lower bid Make a counter offer Reject the lower bid

    Users who found it helpful : 4 of 50 Read the article
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