How can I give my buyer a feedback?

You can rate a transaction by giving your buyer a score of 100%, 75%, 50%, 25% or 0%. You can also choose “Comment only”, a neutral rating that does not affect the seller’s average. This average helps to assess a member’s reliability.

Conditions for giving a feedback

• A rating can only be given within 90 days following the end of the sale.
• For a 100% rating, the deadline is extended to 120 days.
• A comment is required for “Comment only”, 0% and 25% ratings.

Where to give a rating?

You can rate your buyer from the following pages:

• Give a rating via “My ratings: To give”
• Give a rating via “My sold items”

Give a rating via “My ratings: To give”

1. Go to the page “My ratings: To give”. This page gathers all transactions for which you can still leave a rating.
2. Tick the box next to the item you want to rate (you can select several).
3. Click on “Rate”.
4. Select the percentage you want to give and enter a comment.
5. Click on “Rate”.
6. A confirmation message appears.

Give a rating via “My sold items”

1. Go to the page My sold items.

2. You can rate a payment request in two ways:

   Rate all items of a payment request

   Click on the “percentage” icon to the right of the request.

   

   Rate an item individually

   For each item, click on the “percentage” icon in the “Action” column or on Leave feedback.

3. Select the percentage and add a comment.
4. Click on Leave feedback.
5. A confirmation message appears.