Purchases from the same buyer are automatically grouped together in certain cases. If this has not happened, you have the possibility to group the items yourself in one payment request as long as your buyer has not yet paid you.
This article covers the following cases:
- A payment request has already been sent, a new purchase must be grouped in it
- Payment requests have been sent separately and have to be grouped
- All the items have to be invoiced, they have not been automatically grouped
A payment request has already been sent, a new purchase must be grouped in it
In this case, given that a payment request has already been issued for items already sold, the system cannot automatically group it with the new items sold.
- Go to "My sold items: to invoice"
- Find the payment method to be grouped and click on "Ask payment" The system will suggest that you group the item(s) which have not been invoiced with the existing payment request.
- Confirm by clicking on "Continue"
- Select the available shipping methods and enter the fees
- Click on "Send the payment request"
Note: the system will only suggest that you add the item to the existing request if it has not yet been marked as paid, received or archived by the buyer.
Payments requests have been sent separately and have to be grouped
- Go to "My sold items: Invoiced"
- Find the payment requests you want to group and tick the boxes next to them
- Click on "Group" at the top or the bottom of the page.
- Select the available shipping methods and enter the fees
- Click on "Send the payment request"
Note: the system will only suggest that you add the item to the existing request if it has not yet been marked as paid, received or archived by the buyer.
All the items have to be invoiced, they have not been automatically grouped
Items from the same buyer are not automatically grouped when the items are linked to different sales conditions (e.g. two different fee templates, a fee template and text-based sales conditions ...). However, you have the possibility to group items together and to redefine the shipping methods and the related fees.
- Go to "My sold items: to invoice"
- Find the payment requests you want to group and tick the boxes next to them
- Click on "Group" at the top or the bottom of the page.
- Select the available shipping methods and enter the fees
- Click on "Send the payment request"