My bank transfer did not go through: why?

Since the implementation of our new payment system, it is no longer possible to top up your Delcampe balance by bank transfer for later use when paying for your purchases.

If you wish to pay for a purchase by bank transfer, you must now make the transfer from a specific payment request and use the associated 5-digit reference.

In this article, you will find the most common reasons why a bank transfer may be rejected or not linked to your payment request.

The reference is missing or incorrect
What is the reference?
Where can I find this reference?
What happens in case of an error?
The transfer amount does not match the payment request
How can you avoid having your transfer rejected?

The reference is missing or incorrect

The reference is a code that must be included when making your bank transfer. It consists of 5 digits and appears when you select bank transfer in the payment request.

This reference is mandatory and unique to each payment request. It allows us to identify your payment and link it to the correct payment request.

Depending on your bank, this field may also be called: "transfer description", "transfer reference", "payment reference", "message to beneficiary" or "transfer purpose".

Please make sure to enter this reference exactly as provided.

This reference is essential. It allows us to identify your payment and link it to the correct payment request.

What is the reference?

The reference is a unique 5-digit code associated with your payment request.

It allows us to identify your bank transfer and automatically link it to your purchase.

When making your transfer, please make sure to enter this reference exactly as it appears in the payment information.

Depending on your bank, the field in which this reference must be entered may have different names:

Reference
Transfer description
Payment reference
Transfer reference
Message to beneficiary
Transfer purpose

Can't find a field to enter this reference? The location and label of this field vary from one bank to another. If you are unsure where to enter the reference when making your transfer, we invite you to contact your bank, which will be able to guide you through the use of its app or online banking interface.

Where can I find this reference?

This reference appears in the payment information displayed after selecting bank transfer as your payment method.

Once bank transfer has been selected, all the information required to complete your payment is displayed, including the 5-digit reference that must be provided when making your transfer.

The 5-digit reference is highlighted below:

What happens in case of an error?

If the reference:

is missing,
contains an error,
or has already been used,

we will not be able to link the payment to your payment request.

The transfer will then be automatically rejected and returned to the bank account from which the payment was made. This process may take several days.

The transfer amount does not match the payment request

The amount indicated in your transfer must match the requested amount.

Lower amount

If the amount received is lower than the expected amount, the payment will be automatically rejected and returned to the bank account from which the payment was made. This process may take several days.

Higher amount

If the amount received is higher than the requested amount, the payment will be validated and the difference will be credited to your Delcampe balance.

How can you avoid having your transfer rejected?

Before validating your transfer, always check:

✅ The 5-digit reference

✅ The requested amount

A correct reference and the exact amount will allow your payment to be processed quickly and automatically linked to your purchase.

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