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Balance and administration

  • How do I know if I have a Mangopay account?

    Published in Payments

    Every member who lives in a country where Mangopay offers its services* has now a Mangopay account. To find out if your Mangopay account is open, go to your Payments page.If this page shows an avai...

    Users who found it helpful : 6 of 22 Read the article
  • I want to add my bank card to my account, how do I do that?

    Published in Payments

    You can link a bank card to your account. This enables you to pay the seller immediately or to add money directly to your account. This provides a time savings compared to a credit via bank transfe...

    Users who found it helpful : 67 of 293 Read the article
  • I would like to withdraw my balance. How can I transfer it to my bank account?

    Published in Payments

    To transfer the money from your sales to your bank account, two conditions must be met: your identity must be verified and your bank account must be added in the "Payments” tab. If you haven’t done...

    Users who found it helpful : 39 of 172 Read the article
  • I want to recover my balance. How do I add my bank account?

    Published in Payments

    As a seller, if you have made sales and have a positive balance, you can request a transfer to your bank account from the "Payments" tab. To do this, you must first add your bank account by enterin...

    Users who found it helpful : 6 of 36 Read the article
  • Where can I find a list of my payments?

    Published in Payments

    The different payments you have made or received through the website are listed in the same dashboard.To access payment details Go to "Payments: History"Within the table, you can sort your payment...

    Users who found it helpful : 1 of 12 Read the article
  • How do I refund my buyer?

    Published in Payments

    You may need to refund a buyer following a sale.The refund procedure depends on the payment method used at the time of purchase and must strictly be carried out using that same method. Select belo...

    Users who found it helpful : 24 of 59 Read the article
  • My seller has refunded me. Where can I see this amount and how can I recover it?

    Published in Payments

    When you receive a refund, how you can view and collect the amount depends on the payment method used at the time of purchase.Payment made through PayPalIf you paid your seller using a PayPal-linke...

    Users who found it helpful : 7 of 21 Read the article
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