If you forget your password
- Click on "Login" at the top left of the screen
- In the window that pops up, under " Log in ", click on “Forgotten nickname / password?"
- Enter your nickname or email address and click on “Send”
- You will receive an email enabling you to change your password.
- Click on "Set your new password"
- Enter a new password
- Click on "Validate". You will be automatically connected to your account
- Use this password the next time you log on.
The email you received is valid for 24 hours. After this time, you must submit another request. You can make three reset requests per day. Each request will result in a reset email. Only the most recent one will enable you to change your password.
Was this article helpful?2 out of 32 found this helpful
Have more questions? Submit a request