I received a lower grouped bid. What can I do?

As a seller, you have the possibility to accept to receive lower grouped bids on items in your shop.

For more information, you can read our article "How do I accept lower or grouped bids and how do I configure them?"

When you receive a lower grouped bid, there are four possibilities:

  • Accepting the bid
  • Submitting a counterbid
  • Refusing the bid
  • Ignoring the bid

This article covers the following topics:

How do I accept a lower grouped bid?

  1. Go to your grouped bids received
  2. Click on mceclip0.png, a new window will open
  3. Select
    mceclip1.png

  4. Click on mceclip2.png
  5. Once you have accepted the bid, you will receive a confirmation message.

You can find the items in your sale tracking.

How do I submit a counterbid?

  1. Go to your grouped bids received
  2. Click on mceclip0.png, a new window will open
  3. Select mceclip4.png

  4. Choose the amount of your counterbid between your price and his bid
  5. Click on mceclip2.png
  6. Once the counterbid has been submitted, you will see a confirmation message

The buyer will have the possibility to accept or refuse the counter-offer. If he accepts it, you will be able to find the items in your sale tracking. If the counterbid is rejected, you can find the items in your shop, in the selected category and in your ongoing sales.

How do I refuse a lower bid? 

  1. Go to your grouped bids received
  2. Click on mceclip0.png, a new window will open
  3. Select  mceclip6.png

  4. Click on mceclip2.png
  5. Once the bid has been refused, you will receive a confirmation message.

You can find the items in your shop, in the selected category and in your ongoing sales.

What happens if I don't reply to a lower grouped bid?

A lower bid is valid for 30 days. After this period, it will disappear from your grouped bids received.

Note: A buyer has the possibility to cancel his bid by himself. It will then be indicated mceclip7.png

I made a mistake in replying, what should I do?

As your decision is sent directly to the buyer, it is final and cannot be changed.

 

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