As a seller, you have the possibility to accept to receive lower grouped bids on items in your store.
For more information, you can read our article "How do I accept lower or grouped bids and how do I configure them?"
When you receive a lower grouped bid, there are four possibilities:
- Accepting the bid
- Submitting a counterbid
- Refusing the bid
- Ignoring the bid
This article covers the following topics:
- How do I accept a lower grouped bid?
- How do I submit a counterbid?
- How do I refuse a lower grouped bid?
- What happens if I don't reply to a lower grouped bid?
- I made a mistake in replying, what should I do?
How do I accept a lower grouped bid?
- Go to your grouped bids received
- Click on "Answer", a new window will open
- Select "Accept the grouped bid"
- Click on "Confirm"
You can find the items in your sold items.
How do I submit a counterbid?
- Go to your grouped bids received
- Click on "Answer", a new window will open
- Select "Make a counterbid"
- Choose the amount of your counterbid between your price and his bid
- Click on "Confirm"
The buyer will have the possibility to accept or refuse the counter-offer. If he accepts it, you will be able to find the items in your sold items . If the counterbid is rejected, you can find the items in your shop, in the selected category and in your ongoing sales.
How do I refuse a lower bid?
- Go to your grouped bids received
- Click on "Answer", a new window will open
- Select "Decline the grouped bid"
- Click on "Confirm"
You can find the items in your shop, in the selected category and in your ongoing sales.
What happens if I don't reply to a lower grouped bid?
A lower bid is valid for 30 days. After this period, it will disappear from your grouped bids received.
Note: A buyer has the possibility to cancel his bid by himself. It will then be indicated "Cancelled by the buyer"
I made a mistake in replying, what should I do?
As your decision is sent directly to the buyer, it is final and cannot be changed.