If you have mistakenly marked a payment as "received", the transaction can be found under the “Awaiting shipment" tab of your sale tracking and the icon “payment received” is ticked.
To restore the situation:
- Go to "My sale tracking: Awaiting shipment"
- Select the transaction and click on the “Payment received” icon
The transaction returns to the "Invoiced" tab - Click again on the “payment received” icon once you receive the payment.
Was this article helpful?
6 out of 11 found this helpful
Have more questions? Submit a request