I didn’t receive my lot. What should I do?

Delcampe lets you initiate a dispute if you don’t receive your lot after paying the seller.
When you initiate a dispute you will be in direct contact with the seller.
The Delcampe Team will only be informed of the dispute and of your need for assistance if you request mediation.

 

The seller agrees to send you the lot within 14 days of receiving payment.

If this doesn’t happen, please contact the seller.

If, however, your seller doesn’t meet their obligations under the contract, you are entitled to initiate a dispute.

 

  1. Enter your status, the reason for the dispute, (in this case: “Item paid for but not received”), the item number (with no spaces and without the “#” symbol),
  2. Provide a clear explanation of the issue,
  3. Click on the blue button mceclip0.png

 

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If your seller doesn’t answer you or if you receive an answer but you can’t reach an agreement, you can request that Delcampe become involved via the button. mceclip0.png

The button will be displayed after two exchanges or after 14 days when no answer has been received from the seller.

A dispute can be opened minimum 7 days and  maximum 90 days after the close of the sale.

 

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