Sellers can currently use two very different methods to set the shipping charges which the buyer will have to pay.
The first is the one we recommend because it is automated. It enables sellers to create fee templates and to associate them with their items. When the sale is made, the charges will be immediately calculated and displayed with the payment request. The buyer will know exactly what they have to pay depending on the shipment selected.
The second method is not automated and requires sellers to provide their charges in writing in their terms and conditions of sale. With this method, nothing is automatic and sellers must always manually add all of the charges for the purchase in the payment request.
This article describes the two following cases:
- Sending a payment request using the automated method
- Sending a payment request using the non-automated method
Sending a payment request using the automated method
This method only enables you to apply a discount to your payment requests. When you use the fee template, you have to previously define your shipping and/or handling charges. The charges are, therefore, fixed and cannot be changed.
- Go to My sale tracking: to be invoiced
- Find the payment request to be sent and click on
- Enter a message for your seller (optional)
- Apply a discount (optional)
- Click on
- Your buyer will then receive the payment request
Note: this method is only available for payment requests for items which were sold with the same fee template. If your payment request is for items which were sold with different fee templates, you will have to add the fees manually. For more information, please read the section just below.
Sending a payment request using the non-automated method
This method requires that you enter all the charges your buyer will have to pay.
- Go to My sale tracking: to be invoiced
- Find the payment request to be sent and click on to the request of your choice
- Enter a message for your seller (optional)
- Enter any shipping and handling charges or discounts (optional)
- Click on your buyer will receive the payment request
Tip: professional sellers should replace the term "payment request" by "invoice".