I received a lower bid. What can I do?

As a seller, you have the possibility to accept to receive lower bids on items in your shop.

For more information, you can read our article "How do I accept lower or grouped bids and how do I configure them?"

When you receive a lower bid, there are five possibilities:

  • Accepting the bid
  • Accepting the bid as the starting price of an auction
  • Submitting a counterbid
  • Refusing the bid
  • Ignoring the bid

This article covers the following topics:

How do I accept a lower bid?

  1. Go to your lower bids received
  2. Click on mceclip0.png, a new window will open
  3. Select
    mceclip1.png
  4. Click on mceclip2.png
  5. Once you have accepted the bid, you will receive a confirmation message.

You can find the item in your sale tracking.

How do I accept a lower bid as the starting price for an auction sale?

  1. Go to your lower bids received
  2. Click on mceclip0.png, a new window will open
  3. Select
    mceclip3.png
  4. Choose the number of days during which the auction will take place (between 1 and 7 days)
  5. Click on mceclip2.png
  6. You will receive a confirmation message.

You will find the item in your shop, in the selected category and in your ongoing sales with bids.

Note: If you choose this option and it was an auction sale, the increment chosen at the creation of the sale will be kept.
If you choose this answer and it was a fixed-price sale, the system will define an increment of 0.01 euros since there was no increment set up.

How do I submit a counterbid?

  1. Go to your lower bids received
  2. Click on mceclip0.png, a new window will open
  3. Select mceclip4.png

  4. Choose the amount of your counterbid between your price and his bid
  5. Click on mceclip2.png
  6. Once the counterbid has been submitted, you will see a confirmation message
    mceclip5.png

The buyer will have the possibility to accept or refuse the counter-offer. If he accepts it, you will be able to find the item in your sale tracking. If the counterbid is rejected, you can find the item in your shop, in the selected category and in your ongoing sales.

How do I refuse a lower bid? 

  1. Go to your lower bids received
  2. Click on mceclip0.png, a new window will open
  3. Select  mceclip6.png

  4. Click on mceclip2.png
  5. Once the bid has been refused, you will see a confirmation message.
    refused_bid.png

You can find the item in your shop, in the selected category and in your ongoing sales.

What happens if I don't reply to a lower bid?

A lower bid is valid for 30 days. After this period, it will disappear from your lower offers.

Note: A buyer has the possibility to cancel his bid by himself. It will then be indicated mceclip7.png

I made a mistake in replying, what should I do?

As your decision is sent directly to the buyer, it is final and cannot be changed.

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