As a seller, you have the possibility to accept to receive lower bids on items in your shop.
For more information, you can read our article "How do I accept lower or grouped bids and how do I configure them?"
When you receive a lower bid, there are five possibilities:
- Accepting the bid
- Accepting the bid as the starting price of an auction
- Submitting a counterbid
- Refusing the bid
- Ignoring the bid
This article covers the following topics:
- How do I accept a lower bid?
- How do I accept a lower bid as the starting price of an auction sale?
- How do I submit a counterbid?
- How do I refuse a lower bid?
- What happens if I don't reply to a lower bid?
- I made a mistake in replying, what should I do?
How do I accept a lower bid?
- Go to your lower bids received
- Click on
, a new window will open
- Select
- Click on
- Once you have accepted the bid, you will receive a confirmation message.
You can find the item in your sold items.
How do I accept a lower bid as the starting price for an auction sale?
- Go to your lower bids received
- Click on
, a new window will open
- Select
- Choose the number of days during which the auction will take place (between 1 and 7 days)
- Click on
- You will receive a confirmation message.
You will find the item in your shop, in the selected category and in your ongoing sales with bids.
Note: If you choose this option and it was an auction sale, the increment chosen at the creation of the sale will be kept.
If you choose this answer and it was a fixed-price sale, the system will define an increment of 0.01 euros since there was no increment set up.
How do I submit a counterbid?
- Go to your lower bids received
- Click on
, a new window will open
- Select
- Choose the amount of your counterbid between your price and his bid
- Click on
- Once the counterbid has been submitted, you will see a confirmation message
The buyer will have the possibility to accept or refuse the counter-offer. If he accepts it, you will be able to find the item in your sold items . If the counterbid is rejected, you can find the item in your shop, in the selected category and in your ongoing sales.
How do I refuse a lower bid?
- Go to your lower bids received
- Click on
, a new window will open
- Select
- Click on
- Once the bid has been refused, you will see a confirmation message.
You can find the item in your shop, in the selected category and in your ongoing sales.
What happens if I don't reply to a lower bid?
A lower bid is valid for 30 days. After this period, it will disappear from your lower offers.
Note: A buyer has the possibility to cancel his bid by himself. It will then be indicated
I made a mistake in replying, what should I do?
As your decision is sent directly to the buyer, it is final and cannot be changed.