I received a lower bid. What can I do?

As a seller, you have the possibility to accept to receive lower bids on items in your shop.

For more information, you can read our article "How do I accept lower or grouped bids and how do I configure them?"

When you receive a lower bid, there are five possibilities:

• Accepting the bid
• Accepting the bid as the starting price of an auction
• Submitting a counterbid
• Refusing the bid
• Ignoring the bid
  
  

This article covers the following topics:

• How do I accept a lower bid?
• How do I accept a lower bid as the starting price of an auction sale? 
• How do I submit a counterbid?
• How do I refuse a lower bid?
• What happens if I don't reply to a lower bid?
• I made a mistake in replying, what should I do?

How do I accept a lower bid?

1. Go to your lower bids received
2. Click on , a new window will open
3. Select
   
   
4. Click on 
5. Once you have accepted the bid, you will receive a confirmation message.

You can find the item in your sale tracking.

How do I accept a lower bid as the starting price for an auction sale?

1. Go to your lower bids received
2. Click on , a new window will open
3. Select
   
   
4. Choose the number of days during which the auction will take place (between 1 and 7 days)
5. Click on 
6. You will receive a confirmation message.

You will find the item in your shop, in the selected category and in your ongoing sales with bids.

Note: If you choose this option and it was an auction sale, the increment chosen at the creation of the sale will be kept.
If you choose this answer and it was a fixed-price sale, the system will define an increment of 0.01 euros since there was no increment set up.

How do I submit a counterbid?

1. Go to your lower bids received
2. Click on , a new window will open
3. Select
   
   
   
4. Choose the amount of your counterbid between your price and his bid
5. Click on 
6. Once the counterbid has been submitted, you will see a confirmation message
   

The buyer will have the possibility to accept or refuse the counter-offer. If he accepts it, you will be able to find the item in your sale tracking. If the counterbid is rejected, you can find the item in your shop, in the selected category and in your ongoing sales.

How do I refuse a lower bid? 

1. Go to your lower bids received
2. Click on , a new window will open
3.  
4. Select 
   
   
   
5. Click on 
6. Once the bid has been refused, you will see a confirmation message.
   

You can find the item in your shop, in the selected category and in your ongoing sales.

What happens if I don't reply to a lower bid?

A lower bid is valid for 30 days. After this period, it will disappear from your lower offers.

Note: A buyer has the possibility to cancel his bid by himself. It will then be indicated

I made a mistake in replying, what should I do?

As your decision is sent directly to the buyer, it is final and cannot be changed.