How to refund my buyer via Delcampe Pay?

A refund via Delcampe Pay is only possible if you have been paid via this method and within 3 months after receiving the payment. You have the possibility to refund the full amount of the payment received or a lower amount in case of a partial refund.

To make a refund:

  1.  Go to your dashboard showing the latest activity on your account or the payments received: finished page
  2. Click on “Refund” for the transaction in question.
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  3. A new window will open.
    The amount corresponding to the total payment received is displayed. If you want to make a partial refund, change the amount displayed.
  4. Click on 3.JPG
  5. A confirmation message will appear. Your buyer is refunded the requested amount and your refund appears in the payments sent: finished.

If you refund the totality of the payment, the fees that have been charged for the use of Delcampe Pay will be cancelled, but not in case of a partial refund.

Example 1 (for a total refund):

The buyer paid €1.00 to the seller via Delcampe Pay.

The seller is credited €0.67 (i.e. €1 - €0.33 in fees).

The seller refunds the buyer €1 and the €0.33 in fees are no longer charged to the seller.

 

Example 2 (for a partial refund):

The buyer paid €1.00 to the seller via Delcampe Pay.

The seller is credited €0.67 (i.e. €1 - €0.33 in fees).

The seller refunds the buyer €0.10. The €0.33 in fees are still charged to the seller.


WARNING: These examples are based on the case of a particular seller living in Belgium whose currency is the euro. Check the application rate for your personal case via our "Rates" page.

Note: If you have to refund your buyer because the transaction couldn't be finalised, you must cancel the sale to recover your Delcampe sales commission.

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