You can only make a refund via Delcampe Pay if you were originally paid this way and the refund is made within three months of receiving payment.
To make a refund:
- Go to your dashboard showing the latest activity on your account or the payments received: finished page
- Click on “Refund” for the transaction in question.
- A new window will open:
- Click on
- A confirmation message will appear:
Your buyer will be refunded the full amount they paid and the refund will appear in payments sent: finished.
The buyer paid €6.00 to the seller via Delcampe Pay.
The seller is credited €5.53 (i.e. €6.00 - €0.47 in fees).
The seller refunds the buyer €6.00 and the €0.47 in fees are no longer posted to the seller’s account.
Note: If you have to refund your buyer because the transaction couldn't be finalised, you must cancel the sale to recover your Delcampe sales commission.